Cookies Policy

Cookies help improve your shopping experience on northmind.store.

We use cookies to:

  • Keep items in your cart

  • Save region preferences

  • Analyse traffic

  • Show relevant content

You can disable cookies in your browser; however, some features may stop working.

For questions: support@northmind.store

FAQ – North Mind

  1. When will my order be dispatched?
    All orders are prepared and dispatched within 1–3 business days.
    You will receive an email confirmation once your parcel has been handed to our logistics partner.

  2. How long does delivery take within the UK?
    Standard delivery across the UK typically takes 7–15 business days after dispatch.
    Delivery times may vary due to seasonal peaks or customs processing.

  3. Will I receive a tracking number?
    Yes. You will receive a tracking number via email once your order has shipped.

  4. Do you offer exchanges?
    We do not currently offer direct exchanges.
    Please return the item in its original condition and place a new order.

  5. What should I do if my item arrives damaged or faulty?
    Please contact us within 7 days of delivery and include photographs.
    📧 support@northmind.store

  6. Can I amend or cancel my order?
    Orders may be amended or cancelled within 12 hours of being placed.

  7. Where are North Mind products sourced from?
    We collaborate with reputable manufacturing partners around the world.

  8. Are your prices inclusive of taxes?
    Yes. All prices displayed on northmind.store are in GBP and include taxes where applicable.

  9. Do you offer gift receipts or discreet packaging?
    All orders are shipped in discreet packaging suitable for gifting.

  10. How can I contact customer support?
    📧 support@northmind.store
    We aim to respond within 24–48 business hours.

  11. How do I choose the correct size?
    Please refer to our Size Guide available on each product page.

  12. What payment methods do you accept?
    Visa, Mastercard, American Express, Shopify Payments, PayPal.
    All transactions are securely encrypted.

  13. What if my parcel is delayed?
    If your parcel has not arrived after 20 business days, please contact us.

  14. Do you ship internationally?
    Yes. North Mind currently ships within the UK and selected international regions.